Privacy Policy

Introduction

RivenFlux ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rivenflux.com and use our educational platform services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact details (email address, phone number, postal address)
• Account credentials for platform access
• Payment information when purchasing courses or subscriptions
• Communications you send to us
• Information about your organization or community garden project

Usage Information

When you access our platform, we automatically collect certain information:

• Log data including IP address, browser type, and operating system
• Course progress and completion data
• Pages visited and time spent on platform
• Device information and identifiers
• Referral sources and navigation patterns

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

How We Use Your Information

We use collected information for the following purposes:

• Providing and managing access to our educational platform
• Processing payments and maintaining transaction records
• Communicating with you about courses, updates, and support
• Personalizing your learning experience
• Analyzing platform usage to improve content and functionality
• Responding to enquiries and providing customer support
• Sending newsletters and educational content (with your consent)
• Complying with legal obligations and protecting our rights

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Improving our platform and communicating about relevant educational content
• Consent: Marketing communications and optional cookies
• Legal Obligation: Compliance with applicable laws and regulations

Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who assist with platform hosting, payment processing, email delivery, and analytics
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account information is retained while your account is active and for a reasonable period thereafter. Course progress data is retained to maintain your learning history. Financial records are retained according to legal requirements.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at info@rivenflux.com. We will respond within one month of receiving your request.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

RivenFlux
53 King St
Manchester M2 4LQ
United Kingdom
Email: info@rivenflux.com
Phone: +44 161 835 9560

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk